Resources · Ordering
How to Order
Five steps from the project brief to an approved order. Share what you know; the quotation confirms the selected construction, quantities, timing and commercial terms.
The five steps
From request to delivery
Use the steps to identify what must be decided. For a repeat order, confirm the approved reference and any changes to artwork, material or quantity.
Step 01
Share your requirements
You
- Fill in the quote form with product, container, conditions, size, quantities and delivery
- Attach artwork if you have it, even a draft
- Leave anything unknown as “not sure yet”
We
- Confirm the project contact and order-reference process
- Review the application and ask what is missing
You receive
- A clear next step for the project discussion
- Questions, if the specification needs confirming
Step 02
Confirm the specification
You
- Answer the questions; send a sample of a current label if you have one
- Choose between options we propose
We
- Propose face stock, adhesive, finish and format
- Confirm the roll, sheet or transfer requirements for the chosen construction
- Send the quotation with lead time
You receive
- The quotation: construction, quantities per design, price breaks, lead time
- Available construction-specific information as agreed
Step 03
Approve artwork and samples
You
- Send final artwork; approve the digital proof
- Apply samples to your container when the construction is new
We
- Prepare cutline and white layers; send the digital proof
- Agree and arrange the relevant material sample, application sample or physical proof
You receive
- The agreed proof or approval reference
- Samples in the proposed construction
Step 04
Produce and inspect
You
- Review any requested changes before production
We
- Produce the agreed print, finishing, cutting and supply format
- Carry out the quality and packing checks agreed for the order
- Agree whether a retained sample is required and available
You receive
- Production confirmation and expected dispatch date
Step 05
Ship and reorder
You
- Confirm the delivery address and any import details
- Reorder by reference; change artwork versions as needed
We
- Pack for the destination; book the shipment; send tracking
- Confirm the specification and artwork reference to use for future reorders
You receive
- Tracking and delivery documents
- An agreed specification reference for repeat requests
Timing
What decides the lead time
Lead times are stated in the quotation. These are the steps that add days, and how to shorten them.
Proof approvalThe clock starts at proof approval. Complete artwork and quick answers shorten everything.
Samples and press proofsNew constructions and colour-critical work add a sample round before production.
ToolingNew cutting shapes and embossing or foil dies are made per design before the first run.
Destination and shipping methodExpress and freight options with different transit times are offered with the quotation.
Lead times, express options and any rush charges are confirmed in the quotation, not promised on this page.
Samples
Three sample types to discuss
Each answers a different question.
Material sample pack
Ask about swatches or printed pieces to compare the selected materials and finishes in hand.
Sample roll in your specification
For a roll-compatible construction, discuss a short sample roll for a line trial and adhesion checks on your container.
Press proof
Discuss a physical proof of your artwork on the proposed material and process when colour or finishing needs closer approval.
Confirm the terms with the quotation.
Commercial details belong to the selected construction and order.
Quantity and priceState the quantity per design and any alternative quantities to quote. Minimums, tooling and sample charges are confirmed for the proposal.
Payment and currencyConfirm the invoice currency, payment terms and contracting details before accepting the quotation.
Shipping and documentsProvide the destination and delivery requirement. Agree the shipping basis, relevant documents, freight charges and estimated timing in writing.
Reorders
Reordering and changes
Keep the approved specification and artwork reference for reorders. Confirm stock availability and any changes before a repeat run.
Reorder by referenceQuote the order or reference number; we confirm the specification and quantity and send a confirmation.
Artwork changesSend the new file; a new proof is issued and the version recorded against the specification.
Specification changesMaterial or format changes are re-quoted and, where the construction is new, sampled again.
Quantity changesDifferent quantities are quoted for the new order. Confirm whether existing tooling can be reused.
Compare the construction, not just the effect.
These product pages show the material, finishing choices and questions to settle for a quotation.
Custom-Printed Bottle Roll LabelsFor roll labels, include the applicator and winding information.
Decorative Xuan Tea LabelsFor decorative sheet labels, agree the paper variant and practical cut shape.
UV Transfer Graphics for Light BoxesFor light-box transfers, settle the application method before preparing the panel.
FAQ
See All FAQs Questions about ordering
Do I need an account to order?
You can start with the quote or sample request form. Confirm the order contact and reference process when placing the order.
Is there a minimum order?
Minimum quantities depend on material, process and number of designs and are stated in the quotation. Small runs are possible on sheets or short rolls.
Can I order several products in one request?
Yes. List each product, design and quantity in the request; each can have its own agreed construction.
What if the labels do not match the proof?
Tell us within the agreed period with photos and the roll or batch reference. The agreed proof, specification and any available retained sample can support the review. Next steps depend on the order terms and circumstances.