Why LabelsDone · Quality

Quality assurance

Discuss the checks, records and acceptance criteria that matter for your labels or stickers. The details depend on your specification and should be confirmed for your project.

Request Samples If something is wrong

Quality at each stage

Six areas to discuss for your order

These are possible quality considerations. Confirm the checks, timing and documentation for your project in writing.

Incoming material

Discuss the face stock, adhesive and liner against your specification and any available supplier information.

Pre-press and proof

Discuss artwork, cutlines, white ink and bleed, and agree which proof will be used as the production reference.

Print and cut

Agree how colour, registration and cutline accuracy will be reviewed for the job.

Roll and packing

For roll orders, discuss core, winding, leading edge, labels per roll, splices and packing requirements.

Retained sample

Ask whether a sample can be retained and what information will be available for later comparison.

Feedback

Share the order reference and details of any concern; the information available and next steps can be discussed for the order.

Checks to discuss

Checks, methods and records

Examples of checks and records to discuss. Methods, availability and acceptance criteria vary by project.

Check	Possible approach	Ask about
Material identity	Grade and batch against the specification and data sheet	Material record availability
Colour	Against the approved proof or press proof; spot colours against the reference	Sample and check records
Registration and print quality	Visual and magnified inspection at start-up and intervals	Inspection record
Cutline accuracy	Cut position against the artwork; liner integrity for kiss cut	Inspection record
Lamination and finish	Adhesion of the laminate, foil placement, varnish coverage	Inspection record
Roll specification	Core, winding, leading edge, labels per roll, splice count	Roll and packing information
Packing and count	Count per design and per roll; packing checked against the order	Packing list

Ask which inspection methods and records are available for your project and how acceptance criteria will be agreed.

Tests

Tests on your container

Examples of application tests to discuss for your actual packaging. Confirm availability, conditions, timing and reporting before placing an order.

AdhesionDiscuss adhesion on your container and whether squeezing, chilling, wiping or a specified dwell time should be assessed.

Water and condensationDiscuss whether wet or chilled conditions and signs of lift or wrinkling should be assessed.

Rub and scuffDiscuss rub and scuff checks for the proposed print and finish.

RemovalDiscuss a removal window and whether residue should be assessed for your surface.

Contents contactDiscuss whether contact with oils, lotions or chemicals should be assessed for your application.

TemperatureDiscuss the relevant application and service temperatures, test conditions and duration.

Evidence

What you can ask for

Ask which documentation can be supplied for your construction and order.

Supplier data sheetsAsk about available data sheets for the proposed face stock, adhesive and liner.

Proof approvalAgree whether a digital or press proof will be used as the production reference.

Inspection recordAsk whether inspection records can be supplied for your order.

Test reportAsk whether test results can be supplied for your container.

Retained sampleAsk whether a retained sample is available for comparison.

Anonymised example reportAsk whether an example record can be shared.

Certificates

Certificates and audits

Discuss documentation relevant to your use and confirm any certificate holder, scope and validity before relying on it.

Quality managementAsk for the holder, scope and validity of any relevant certificate.

Material complianceAsk whether supplier documentation is available for your proposed construction and intended use.

AuditsAsk whether relevant audit information can be shared.

Partner approvalsAsk about relevant partner approvals for your project.

If something is wrong

Claims and remedies

How to raise a concern and discuss the next steps for your order.

Tell us

Contact us with your order reference, relevant photos and any roll or batch reference. Ask which notification period applies to your order.

Review the information

We can discuss the concern and review the information available for your order, such as the agreed specification or proof.

Discuss next steps

Any resolution depends on the circumstances and the terms agreed for your order. Ask us to confirm the applicable process in writing.

Read our quality claims guidance and confirm the applicable process and terms in writing for your order.

FAQ

Questions about quality

See All FAQs

Do you inspect every roll?

Checks depend on the product and specification. Ask which roll, print and cut checks are included for your order.

Can I get the inspection record for my order?

Ask which inspection information can be supplied for your order.

What tolerances do you work to?

Dimensional and colour tolerances depend on material and process. Ask for the applicable acceptance criteria in your written quotation.

Do you keep samples?

Ask whether a sample can be retained for your order and what can be used for later comparison.