Quality Claims & Resolution

If something about your order needs attention, tell us what happened so we can review it together.

Interim informationOur detailed quality claims policy is being prepared. The process, time limits and any remedy for an order must be confirmed with us and in the applicable written quotation and order terms.

Raising a concern

Information that helps us review

Identify the order

Provide the order or quotation reference, your contact details, the affected product and, if available, the roll, batch or delivery reference.

Describe the concern

Tell us what differs from the agreed specification, approximately how many items are affected and when the issue was noticed. Clear photos or other relevant information can help explain the concern.

Review and next steps

We can discuss the details and any available supporting materials with you. Ask us to confirm the review process, any return arrangements and the next steps in writing for your order.

Time limits and possible outcomes

Notification periods, responsibilities and any possible resolution depend on the applicable order terms and the circumstances. Ask us to confirm these details; this page does not set a universal outcome.

Need help with an order?

Contact the team with your reference and a short description. Please do not send confidential or sensitive files until you have agreed on a suitable way to share them.